Returns
Our return policy lasts 30 days. If more than 30 days have passed since your purchase, we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging. A receipt or other proof of purchase is required. Please do not send a purchase back to the manufacturer.
Items that cannot be returned
The following items are not eligible for return:
- Gift cards;
- Downloadable or digital products;
- Opened sealed products or products that are no longer in sellable condition;
- Items damaged or missing parts for reasons not caused by our error; and
- Items returned more than 30 days after delivery.
Partial refunds may be granted when appropriate based on the item’s condition.
Refunds
Once your return is received and inspected, we will email you to confirm receipt and tell you whether your refund has been approved or rejected.
If approved, the refund will be issued to your original payment method. Your bank or card provider may need additional processing time before the credit appears.
If your approved refund has not appeared, first check your account, then contact your card provider and bank. If it is still missing, email us at ADMIN@NERDZCAFE.COM.
Sale items
Only regularly priced items are eligible for a refund. Sale and clearance items are final sale unless required otherwise by applicable law.
Exchanges
We replace items only when they are defective or damaged. To request an exchange for the same item, email ADMIN@NERDZCAFE.COM before mailing your item.
Gifts
If an item was marked as a gift when purchased and shipped directly to you, you will receive store credit for the value of an approved return.
If the item was not marked as a gift, or the purchaser had it shipped to themselves, any approved refund will be sent to the original purchaser.
Return shipping
Contact us before sending a return. Approved returns should be mailed to Nerdz Gaming Inc., 656332 15th Line, Woodstock, Ontario N4S 7W2, Canada.
You are responsible for return-shipping costs. Shipping charges are non-refundable, and any return-shipping cost paid by us may be deducted from your refund. Delivery times vary by location.
For items valued over $75, consider using a trackable service or purchasing shipping insurance. We cannot guarantee receipt of a returned item.
Purchases from other websites
This policy covers only purchases made directly from Nerdz Gaming Inc. If you follow a price or product link to another retailer, marketplace, or seller, that business is responsible for the order and its returns, refunds, exchanges, cancellations, shipping, and customer service. Contact the external seller named on your receipt for assistance.
Contact us
To start a return or ask a question, email ADMIN@NERDZCAFE.COM or use our Contact Us page.